Refund policy

Refund Policy

At Legacy 5M Trade Hub LLC (“Legacy 5M”), we want our customers to be satisfied with their purchases. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unused, unworn, uninstalled where applicable, and in its original packaging, with all accessories, manuals, parts, and components included.

You will also need your receipt or proof of purchase.

Items that have been used, altered, modified, damaged after delivery, or are missing original parts, accessories, or packaging may not be eligible for return.

How to Request a Return

To start a return, please contact us at:

info@legacy5m.com

All returns must be authorized before being shipped.

Once your return request is approved, we will provide you with the appropriate return address and return instructions.

Because some orders may be fulfilled from different locations, the return address may vary depending on the product and order.

Please do not send a product to any address without first receiving return authorization from Legacy 5M. Unauthorized returns may not be accepted or processed.

Return Shipping Costs

For approved returns of products that are not defective, damaged, or incorrectly shipped, the customer is responsible for all return shipping costs and for obtaining the appropriate return shipping label.

This includes returns due to:

* Change of mind
* Ordering the wrong product
* No longer needing or wanting the product
* Other customer-preference reasons

We strongly recommend using a trackable shipping service and appropriate shipping insurance when returning higher-value items.

Original shipping charges, if any, are generally non-refundable for customer-initiated returns.

If a return is required because we confirm that the item was defective, damaged during shipment, or incorrectly shipped, Legacy 5M will provide the appropriate return instructions and, when a physical return is required, will cover the reasonable return shipping cost or provide a prepaid return shipping label.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as reasonably possible if your item is defective, damaged, missing significant components, or if you received the wrong product.

Please contact:

info@legacy5m.com

We may request photographs, videos, packaging photographs, product information, or other reasonable documentation to evaluate the issue.

Depending on the circumstances, an appropriate resolution may include:

* Replacement parts
* Replacement of the product
* Return of the product
* Refund

Please retain the original packaging until you have inspected your product and confirmed that there are no shipping-related issues.

Return Labels

For normal, non-defective returns, the customer is responsible for obtaining and paying for the return shipping label.

For confirmed defective, damaged, or incorrectly shipped items where Legacy 5M requires the product to be returned, we will provide return instructions and may provide a prepaid return shipping label or otherwise cover the reasonable return shipping cost.

Restocking Fees

Legacy 5M does not charge a restocking fee for approved returns.

Consumable, Personal Care, and Hygiene Products

Consumable, food, personal-care, hygiene, and similar products must be unopened and unused to qualify for a non-defective return.

Once these products have been opened, consumed, applied, or used, they generally no longer meet the unused-condition requirements of this return policy.

This does not affect claims involving items that were defective, damaged, or incorrectly shipped.

Sale Items

Products purchased at a sale or promotional price may be returned under the same return requirements described in this policy unless a specific product is clearly identified as Final Sale before purchase.

Gift Cards

Gift cards are non-returnable and non-refundable except where otherwise required by applicable law.

Exchanges

We do not offer direct exchanges.

If you would like a different product, model, size, or version, please request a return for the original product. Once the return is accepted, you may place a separate order for the new product.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account.

If more than 10 days have passed since your refund was approved and you have not received it, please contact us at info@legacy5m.com.

Questions About Returns

For any questions regarding returns, refunds, damaged products, or this policy, please contact us at:

info@legacy5m.com

This policy does not limit any rights that customers may have under applicable law.